Terms of Service
EVgo Terms of Service
Effective Date: October 15, 2026
Consumer Notice: These Terms of Service are written to be clear, readable, and fair. They explain your rights and responsibilities when using EVgo charging services. Please read them carefully.
1. Who We Are and What These Terms Cover
These Terms of Service ("Terms") govern your access to and use of EVgo electric vehicle charging stations, related equipment, service plans, billing services, websites, mobile applications, portals, promotions, and related services (collectively, the "Services").
The Services are provided by EVgo Services LLC, together with its subsidiaries and affiliates ("EVgo”).
By accessing or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.
These Terms replace any prior agreements about the Services. Some Services may also be subject to additional terms, which will be provided when applicable.
These Terms are important. They affect your rights. Please read these Terms carefully and make sure that you understand each provision as they contain important information about the services provided to you. These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. These Terms limit EVgo’s liability and the remedies available to you in the event of a dispute.
2. Who Can Use the Services
You may use the Services only if:
You are at least 18 years old (or the legal age of majority where you live);
You maintain automobile liability insurance in accordance with the laws of the state in which you reside;
You can legally enter into a binding agreement; and
Your use complies with applicable laws and the terms and conditions set forth herein.
3. Changes to These Terms
EVgo may update these Terms from time to time to reflect changes in its Services, business practices, or legal requirements. Updated Terms will be posted on its website.
If you continue to use the Services after the updated Terms take effect, that means you accept the changes. If you do not agree, you should stop using the Services.
4. Access Credentials
4.1 Accessing the Services
You may access charging services using approved methods such as mobile app authentication, third party apps or e-wallets, enrolled vehicle identifiers (such as Autocharge+ or Plug & Charge), credit cards, or RFID cards (each an "Access Credential").
You are responsible for all charging sessions and fees associated with your Access Credentials, including unauthorized transactions. If an Access Credential is lost or stolen, you must notify EVgo promptly. You remain responsible for charges incurred until notice is received.
You are responsible for promptly unenrolling your vehicle from any enrolled vehicle identifier (such as Autocharge+ or Plug & Charge) before you sell, transfer, return, or otherwise cease to control your vehicle, and, unless applicable law requires otherwise, you are responsible for charges incurred until you complete your unenrollment.
4.2 Third‑Party and Out-of‑Network Charging
Some Access Credentials may allow you to charge at stations not owned or operated by EVgo. These stations are controlled by third parties and EVgo is not responsible for them, the fees they charge, or the timing of their billing. You agree to indemnify, defend, and hold EVgo harmless from any and all damages, fees, costs, penalties, fines, and other expenses caused by your use of third-party stations.
Some Access Credentials are owned or controlled by third parties, including but not limited to third party apps via “roaming” or e-mobility service provider (eMSP) services. You should only use trusted third-party Access Credentials authorized by EVgo. If you access charging services using such third-party Access Credentials, you may be subject to additional rules and fees set by such third party. EVgo is not responsible for the charges you may incur, or any delays or errors in billing by such third parties. You agree to indemnify, defend, and hold EVgo harmless from any and all damages, fees, costs, penalties, fines, and other expenses caused by your use of third party Access Credentials.
5. Using EVgo Charging Services
5.1 Charging Locations and Property Rules
Many EVgo charging stations are located on third-party property. You must follow all posted rules, parking requirements, and operating hours and are responsible for any damage, fees, or penalties caused by your noncompliance with property rules.
You may not:
engage in any behavior or activity that is unlawful, disruptive, violent, or harassing;
mark, damage, or deface any EVgo equipment or site property; or
solicit or advertise to others at or near any EVgo charging station.
For the safety and security of customers, personnel, and property, surveillance cameras may be in use and video and/or audio may be monitored or recorded at EVgo charging stations. By accessing or using an EVgo charging station or its associated parking area, you acknowledge and consent to the recording, retention, and use of video and audio records as described in EVgo’s Privacy Policy.
5.2 Physical Conditions at Charging Locations.
EVgo charging stations are located in parking lots, garages, retail properties, travel centers, and other areas owned or maintained by third parties. These locations may present physical conditions including, but not limited to, uneven or deteriorated pavement, speed bumps, potholes, curbs, bollards, narrow or angled parking spaces, low-clearance structures, construction activity, inadequate or variable lighting, weather-related hazards such as ice, standing water, or debris, and charging cables that cross pedestrian or vehicle pathways.
You acknowledge that:
(i) EVgo does not own, operate, or control the physical condition of certain third-party properties where charging stations are located, including parking surfaces, lighting, drainage, signage, and traffic flow;
(ii) site conditions may change without notice due to weather, construction, property owner decisions, or other factors outside EVgo's control;
(iii) you are responsible for assessing the physical conditions at any charging location before and during use, including ensuring adequate clearance for your vehicle and safe footing for yourself and any passengers; and
(iv) you use charging locations at your own risk with respect to conditions that are not caused by EVgo's gross negligence in the installation, maintenance, or operation of EVgo's own charging equipment.
EVgo is not responsible for personal injury, death, or property damage (including damage to your vehicle) arising from physical conditions at or near a charging location that are outside EVgo's reasonable control. Nothing in this section limits EVgo's liability for defects in EVgo-owned or EVgo-maintained charging equipment, or for EVgo's gross negligence or willful misconduct.
5.3 Safety and Approved Equipment
EVgo is committed to providing a safe and reliable charging experience for all customers, and you are responsible for following these safety standards to access the Services.
Unauthorized Charging Adapters
For safety reasons, you may only use standard, mass-produced, unmodified electric vehicles, and adapters that are UL-2252 certified and authorized by automakers for use on the specified vehicle. You may not use any other adapters, including break-away adapters, or any DC extension cords on EVgo’s network.
Vehicles Subject to Recalls
If there is an open, unresolved recall by the National Highway Traffic and Safety Administration (NHTSA) on your vehicle's charging system, battery, or electrical components, or if EVgo notifies you that charging is not permitted, you cannot charge your vehicle on the EVgo network until the recall has been remedied in accordance with both EVgo’s and your manufacturer’s instructions. EVgo may ask you to confirm whether your vehicle has been remedied in accordance with your manufacturer’s instructions, and you are responsible for verifying and truthfully reporting your vehicle’s status. EVgo has no obligation to verify recall status, and you are solely responsible for monitoring any applicable recalls.
Any use of unauthorized equipment, such as unauthorized charging adapters, and charging vehicles subject to recalls, is strictly prohibited. You agree to accept all liability for any and all loss, harm, or damage experienced by you or any other party caused by your use of unauthorized equipment on EVgo’s network or charging stations. If your use of unauthorized equipment (including as a result of any misrepresentation you make to EVgo about your vehicle or applicable recalls) damages EVgo’s property or equipment and/or that of third parties, or causes personal injuries or death, you will be liable to EVgo and such third parties. Finally, you agree to indemnify, defend, and hold EVgo harmless for any damage experienced by any party that is caused by your failure to comply with these Terms.
5.4 Personal Use Only
Unless EVgo agrees otherwise in writing, the Services are for personal use only. You may not resell any part of the Services, share accounts, or provide any part of the Services to others through your account or Access Credential.
5.5 Prohibited Uses
In connection with the use of the Services, you agree not to: (a) violate any applicable law or regulation; (b) engage in conduct that is harmful, abusive, threatening, harassing, or fraudulent; (c) impersonate any person or entity; (d) interfere with or disrupt the Services, network, or equipment; (e) attempt to probe, scan, or test the vulnerability of any EVgo system; or (f) upload or transmit viruses or other harmful code. EVgo reserves the right to investigate and take appropriate action, including suspension or termination of your account or access to the Services, for any violation of this section.
6. Privacy and Personal Information
Your privacy is important to EVgo. How EVgo collects, uses, and shares personal information is explained in the EVgo Privacy Policy, which is part of these Terms.
6.1 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
Know what personal information EVgo collects and how it uses it;
Access and receive a copy of your personal information;
Request correction of inaccurate information;
Request deletion of certain personal information; and
Limit the use or disclosure of sensitive personal information.
EVgo will not discriminate against you for exercising your privacy rights. Requests may be submitted as described in EVgo’s Privacy Policy.
California “Shine the Light”: California residents may request information about EVgo’s disclosure of personal information to third parties for direct marketing purposes, if applicable.
7. Accounts and User Responsibilities
7.1 Creating and Maintaining an Account
You agree to:
Provide EVgo with accurate and complete information;
Keep your account information up to date; and
Maintain the security of your login credentials.
You are responsible for all activity that occurs under your account. Unless EVgo approves otherwise in writing, you may have only one account and may not share it with others.
7.2 Communications from EVgo
By creating an account and providing your email address and phone number, you agree that EVgo may send you service-related messages, billing notices, and other important safety-related communications. Some messages are required by law and cannot be opted out of. EVgo may also send you marketing and promotional communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing message and EVgo will process all unsubscribe requests in accordance with applicable law. Opting out of marketing communications will not affect service-related, billing, or safety communications.
7.3 SMS Terms & Conditions
By opting in to receive SMS messages from EVgo, you agree to the following:
By providing your mobile phone number, you agree to receive transactional text messages from EVgo under the EVgo Account Alerts program related to your account and/or use of EVgo services.
These messages may include:
multi-factor authentication (MFA) codes
account verification messages
charging session notifications
charging session receipts
service or operational alerts
Message frequency varies based on your account activity and use of EVgo services.
Standard message and data rates may apply. Check with your mobile carrier for details.
You may opt out of non-essential transactional messages by replying STOP to any SMS message you receive from EVgo. You may continue to receive certain transactional messages that are necessary to maintain account security or provide requested services (such as MFA or critical service notifications).
For assistance, reply HELP to any SMS message you receive from EVgo or contact Customer Support at support@evgo.com or 877‑494‑3833.
Carriers are not liable for delayed or undelivered messages.
Review the EVgo Privacy Policy for more details on how we collect, use and share personal information.
7.4 SMS Marketing
EVgo may utilize text message based marketing services. If you opt in to receive marketing text messages from EVgo, you agree to the following additional terms:
You agree to receive recurring automated promotional and marketing messages from EVgo under the EVgo Marketing Messages program to the mobile number you provided.
These messages may include:
promotional offers;
incentives and discounts;
product announcements;
charging reminders; and
EVgo news and updates.
Consent to receive marketing text messages is not a condition of purchase.
Message frequency varies.
Standard message and data rates may apply. Check with your mobile carrier for details.
To stop receiving marketing text messages, reply STOP or UNSUBSCRIBE to any marketing text message. You will receive a confirmation text after unsubscribing.
For assistance, reply HELP or contact Customer Support at support@evgo.com or 877‑494‑3833.
Carriers are not liable for delayed or undelivered messages.
Mobile opt-in data and consent will not be shared with third parties.
Review the EVgo Privacy Policy for more details on how we collect, use and share personal information.
7.5 Auto-Renewal & Subscription Compliance
If you enroll in a plan with a recurring fee (a “Subscription”), the following terms apply.
What You’ll See Before You Subscribe
Before you complete your purchase, EVgo will clearly disclose that your Subscription will automatically renew until you cancel; the price you will be charged (including any post-trial or post-promotional price, plus applicable taxes); the length of your initial and renewal terms; how and when to cancel, including any deadline to avoid being charged; and any material limitations or conditions that apply to your plan. If your Subscription begins with a free trial or promotional price, EVgo will also show you the date your first charge will occur, the last date to cancel before that charge, and the full price you will pay.
You will be asked to separately confirm that you agree to the auto-renewal terms before your purchase is complete.
Confirmation
After you enroll or change your plan, EVgo will send you a confirmation email with your Subscription details, including the price, renewal terms, how to cancel, and how to contact EVgo.
How We’ll Keep You Informed
EVgo will send you advance notice before your plan renews or before a free trial or promotional price ends, so you have time to cancel if you choose. For monthly Subscriptions, EVgo will send you periodic reminders that your plan is active and provide confirmation of each billing cycle by email or within the EVgo app. EVgo will also send you a receipt or billing confirmation after each charge, and you can view your billing history in the EVgo app or by logging into your account on the EVgo website at any time. There may be a brief delay between a billing event and when the receipt or confirmation becomes available.
Cancellation
You may cancel your Subscription at any time using the same method you used to enroll (for example, if you signed up online, you can cancel online). A prominent “Cancel” option will be available to finalize your cancellation without mandatory surveys or obstructive steps. If a save offer is presented, an equally prominent option to complete your cancellation will appear alongside it. If you are unable to cancel online, you may cancel by calling EVgo at 877-494-3833 or emailing support@evgo.com. If you leave a voicemail, your cancellation will be processed within one business day. EVgo will send you a confirmation after your cancellation is complete.
Subscription Fee Price and Plan Changes
EVgo will give you advance notice before a material change to your Subscription takes effect, including any price increase of the Subscription fee, along with instructions on how to cancel before the change applies. If a price increase of the Subscription fee takes effect without your prior consent, you may cancel within fourteen (14) days after the first increased charge and receive a pro-rata refund of the increased amount.
8. Pricing, Billing, and Payments
8.1 Charges and Pricing Changes
You may be charged for charging sessions, subscriptions, or other Services based on your selected plan and location. Pricing may vary by location and may change over time.
8.2 Payment Authorization
By using the Services, you authorize EVgo to charge your selected payment method for applicable fees, including but not limited to session charges, idle fees, congestion fees, subscription fees, taxes, and any required preauthorization amounts. Sessions are billed when charging session data is received by EVgo, which may be after the session date.
For any plan with monthly subscription fees, EVgo will charge your designated payment method on a monthly basis on the first day of each billing period. You will receive an email confirming your payment of your account invoice each month.
Certain charging sessions may require a temporary preauthorization hold, depending on your payment method. Preauthorization holds are not processed as charges and are typically released by your financial institution within several business days after session completion. EVgo does not control the timing of preauthorization hold releases.
8.3 Promotions, Credits, and Rewards
Promotional programs, EVgo credits, promotional discounted plans, and rewards have no cash value, may expire, and are subject to additional terms. EVgo may change, expire, or end such promotional programs, credits, plans, or rewards at any time.
8.4 Payment Failure and Past-Due Amounts
If EVgo is unable to collect payment when due, EVgo may suspend your access to the Services without advance notice and may retry your payment method at its discretion. EVgo may also assess a late payment fee equal to the lesser of five percent (5%) of the outstanding amount or the maximum rate allowed by applicable law. If your account remains past due for more than twenty-five (25) days, EVgo may terminate your account. Unpaid balances may be referred to a third-party collection agency, and you will be responsible for reasonable collection costs, including attorneys' fees, to the extent permitted by law.
9. Suspension, Termination, and Account Closure
EVgo may suspend or terminate your account or access to the Services for any reason, including but not limited to non-payment of amounts due; fraudulent, abusive, or unsafe use of the Services; violation of these Terms; or activities that harm EVgo, its staff, its customers, or its network. Where practicable, EVgo will provide reasonable advance notice and an opportunity to cure before suspension or termination.
When your account is suspended or terminated, access stops, unpaid amounts become due, and promotional credits or rewards are forfeited.
Upon account closure, you will have up to thirty (30) days to request a copy of your account billing and charging history, unless retention is not permitted by law. Any and all call recordings are retained by EVgo only as long as reasonably necessary for quality assurance, dispute resolution, fraud prevention, or legal compliance, in accordance with EVgo’s Privacy Policy.
You may close your account at any time by: (a) logging into the EVgo app or EVgo’s website and following the account closure instructions; (b) emailing support@evgo.com with "Account Closure" in the subject line; or (c) calling 877-324-0099. Account closure requests will not take effect until all outstanding amounts owed to EVgo have been paid.
10. Intellectual Property
All EVgo content, software, trademarks, logos, and charging technology are owned by EVgo or its licensors and are protected by law. You receive only the limited right to use the Services as described here.
Subject to your continued compliance with these Terms, EVgo grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use EVgo's website and mobile application solely in connection with your personal use of the Services. You may not: (a) copy, modify, distribute, sell, or lease any part of the Services or software; (b) reverse engineer or attempt to extract the source code of any EVgo software; (c) use any automated means, including artificial intelligence, robots, spiders, or scrapers, to access or collect data from the Services; (d) interfere with or disrupt the integrity or performance of the Services; or (e) attempt to gain unauthorized access to any part of the Services or related systems. Any rights not expressly granted are reserved by EVgo.
11. Third‑Party Services and Links
The Services may include links to or offers from third parties. EVgo is not responsible for third-party content, products, or practices.
12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent permitted by law, EVgo disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
EVgo will use commercially reasonable efforts to make the Services available, but does not represent to or guarantee uninterrupted, continuous, or error-free access to any charging station, website, mobile application, or other Service. The Services may be temporarily unavailable due to scheduled or emergency maintenance, equipment failure, power outages, natural disasters, acts of government, telecommunications failures, cyberattacks, or other circumstances beyond EVgo's reasonable control. EVgo is not liable for any such interruptions or unavailability. EVgo may manage, reduce, sequence, or temporarily suspend charging output in its reasonable discretion to protect safety, equipment, site capacity, or grid reliability. You acknowledge that charging speeds are not guaranteed and that EVgo will not be liable for any delays or inconvenience.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EVGO OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF EVGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the maximum extent permitted by law, EVgo’s aggregate liability arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the total amount of fees paid by you to EVgo during the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100).
14. Indemnification
You agree to indemnify and hold harmless EVgo from and against all claims arising out of your (a) your breach of these Terms; (b) your negligent or improper use of the Services, including any charging station or Access Credential; (c) personal injury, bodily injury, death, or property damage arising from your use of the Services; (d) your use of unauthorized equipment or unauthorized vehicles on the EVgo network; or (e) your violation of any applicable law. This indemnity does not apply to claims resulting from EVgo’s gross negligence or willful misconduct. EVgo may control the defense and settlement of any third-party claim, and you will reasonably cooperate.
15. Dispute Resolution and Arbitration
Any dispute, claim or controversy arising out of or relating to these Terms or your use of the Services shall be resolved through binding individual arbitration. Arbitration is governed by the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its consumer rules. The arbitration will be conducted remotely by video conference or based solely on written submissions, unless the Arbitrator determines that an in‑person hearing is necessary. If an in‑person hearing is required, it will take place in the state of your residence unless you and EVgo agree otherwise.
Before initiating arbitration, you agree to first send a written description of your dispute, including your name, account email address, and the relief you seek, to EVgo at support@evgo.com (Subject: "Dispute Notice"). EVgo will attempt to resolve the dispute informally within sixty (60) days. If the dispute is not resolved within that period, either party may proceed to arbitration.
You are responsible for paying the initial AAA filing fee. EVgo will pay all remaining AAA arbitration fees, including arbitrator compensation. Each party is responsible for its own attorneys' fees and costs, unless applicable law provides otherwise. If you prevail on any claim for which you sought relief, EVgo will reimburse your filing fee.
You may opt out of this arbitration agreement by providing written notice to EVgo within thirty (30) days of the date you first create an account or first use the Services, whichever occurs first. To opt out, you must send written notice that includes your full name, account email address, and a clear statement of your intent to opt out of arbitration to: support@evgo.com (Subject: “Arbitration Opt‑Out”) or by U.S. mail to: EVgo Services LLC, Attn: Legal Department, 1661 E. Franklin Avenue, El Segundo, CA 90245. If you opt out, neither you nor EVgo will be bound by this arbitration agreement.
If EVgo materially changes this arbitration provision after the date you first agreed to these Terms, you may reject such change by providing written notice to EVgo within thirty (30) days of the date the change became effective. Notice must be sent to support@evgo.com (Subject: "Arbitration Change Rejection") or by mail to EVgo Services LLC, Attn: Legal Department, 1661 E. Franklin Avenue, El Segundo, CA 90245. If you reject a change, you will continue to be bound by the arbitration provision as it existed before the change.
You and EVgo agree that you are each waiving the right to a trial by jury. You and EVgo agree that any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If any portion of this class action waiver is found to be unenforceable, then the entirety of this arbitration provision (other than this sentence) shall be null and void with respect to such claim.
California Civil Code §1542 Waiver: If you are a California resident, you waive California Civil Code §1542, which states that a general release does not extend to claims that you do not know or suspect to exist at the time of the release.
Limited court relief may still be available for certain intellectual property or confidentiality claims.
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits, provided the action remains in small claims court and is brought on an individual, non-class, non-representative basis. Additionally, you and EVgo each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Any dispute that is not subject to arbitration and cannot be heard in small claims court will be resolved in the state or federal courts located in Los Angeles County, California, and you waive any challenge to said courts’ jurisdiction and venue.
16. Governing Law
Except where federal law applies, these Terms are governed by the laws of the State of California, without regard to conflict‑of‑law rules.
17. California Consumer Notice (Civil Code §1789.3)
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 N. Market Blvd., Suite N‑112, Sacramento, CA 95834, or by phone at (800) 952‑5210.
18. General Legal Terms
These Terms are the entire agreement between you and EVgo regarding the Services.
EVgo may assign these Terms without your consent; you may not assign these Terms without EVgo’s written approval.
If any provision is unenforceable, the rest remain in effect.
EVgo’s failure to enforce a provision is not a waiver.
The following provisions will survive termination or expiration of these Terms or your account: Section 8 (Pricing, Billing, and Payments), Section 10 (Intellectual Property), Section 12 (Disclaimers), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Dispute Resolution and Arbitration), Section 16 (Governing Law), and any other provisions that by their nature should survive.
19. Contact Information
For legal notices or questions about these Terms, contact:
EVgo Services LLC
1661 E. Franklin Avenue
El Segundo, CA 90245
Attn: Legal Department
Phone: 877‑324‑0099 | Email: privacy@evgo.com
EVgo may send you notices electronically or by mail using the contact information identified in your account.