Privacy Policy

Effective: October 15, 2026 

This Privacy Policy describes how EVgo Services, LLC (“EVgo”, “we”, “us” or “our”) collects, uses, discloses, and stores your information when you visit our evgo.com website (“Website”), use our charging services (“Charging Services”), or access our mobile app (“Mobile App”) (collectively, “Services”).  Any capitalized terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms. 

Information this Privacy Policy covers 

This Privacy Policy covers our processing of personal information. Such information may include name, mailing address, email address, telephone number, and any information that can be reasonably used to identify you (“Personal Information”). Personal Information does not include de-identified, anonymized, or aggregated information, publicly available information made lawfully available, or any other information excluded from the scope of applicable privacy laws “De-Identified Personal Information”). 

1. Personal Information we collect 

We collect several categories of Personal Information from and about you, including:

2. How We Collect Personal Information 

Information You Provide to Us Directly 

The information we collect from you directly may include: 

• When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history. 

• If you don’t have an account and use one of our charging stations, we will collect your payment card information and may collect your phone number. 

• Information that you provide by filling in forms on our Website or Mobile App. This includes information provided when subscribing to our e-newsletters, posting material (where permitted), or requesting further Services. We may also ask you for information when you report a problem with our Website or Services. 

• Records and copies of your communications (including email addresses), if you contact us. 

• Your responses to surveys that we might ask you to complete for research purposes. 

Information We Collect Through Automatic Data Collection Technologies 

We and our vendors may collect certain information automatically when you use the Services or otherwise interact with us. 

• Device and Usage Information. When you use the Services or open one of our HTML emails, we and our third-party vendors may automatically record certain information from your web browser by using different types of technology, including standard log files, cookies, clear gifs, web beacons, or tracking pixels.  This automatically collected information may include the type of device you are using, your operating system, your browser type, your browser language, your internet service provider, your domain name, your internet protocol (IP) address, your device and mobile ad identifiers, the website that referred you to our website, the web pages you view (including the date and time you viewed them), the services or functionality you access or use (including the date and time of your access or use), and the subject of the ads you click or scroll over.   

• Cookies and Similar Technologies: When you use the Website, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Cookies help us to operate and improve our services, customize your experience and preferences, allow you to access and use our services without re-entering your email and password and to understand which areas and features of our services are most popular and count visits. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits. Persistent cookies can be removed.  
   
  Clear gifs, web beacons, and tracking pixels are tiny graphics with a unique identifier. They function similarly to cookies and are used to track the online movements of web users and whether email was accessed or opened. Unlike cookies which are stored on a user's computer hard drive, clear gifs are embedded on web pages and are single pixel wide. 

We may also use software development kits on the Website or Mobile App. 

Please review your web browser "Help" file to learn the proper way to modify your cookie settings.  Please note that if you delete, or choose not to accept, cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential. Additionally, as we adopt additional technologies, we may also gather information through other methods. 

• Location Information. When you use the Services, we may collect your general geographic location based on IP address, or your precise location with your consent. 

• User Interactions. In some cases, we may collect click or touch stream data, movement, scroll, keystroke activity, and third-party sites or services you were using before and after interacting with the Services. 

The information we collect automatically helps us to improve our Website or Mobile App and to deliver a better and more personalized service, including, but not limited to, by enabling us to: (a) estimate our audience/visitor size and usage patterns; (b) store information about your preferences, allowing us to customize and improve our Website or Mobile App; (c) speed up your searches; and/or, (d) recognize you when you return to our Website. 

Vehicle and Charging Services Information.  We automatically receive certain types of information whenever you use our Charging Services. This includes the time and date of your access of the charging network, the duration of your charging session, how much power you consume during a charging session, the location of the network charging station you utilize, information on your vehicle that enables us to identify it, your vehicle’s software type, MAC address, and charging port type, and the state of charge of your battery at the beginning and end of your charging session. We may also analyze and compile information on patterns of usage of the Charging Services. We may use this information to improve our Services and provide this information in aggregated, de-identified, and/or anonymized form to third parties for marketing purposes.  

Information We Collect from Third Parties 

We may also obtain information from third parties and sources other than you.  For example, we may receive demographic data or fraud detection information from third party vendors and/or partners, and combine it with information we have about you. We use this information for fraud prevention and risk assessment. We may also receive information about you and your activities on and off the Website through partnerships, or about your experiences and interactions from our partner ad networks.  In addition, we may receive information about you from other users when they refer you. 

Braintree Payment Processing 

We use Braintree, a PayPal service, for payments and other services. If you wish to use one of these services and make a payment through EVgo, Braintree may collect the personal data you provide, such as payment and other identifying information. Braintree uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at braintreepayments.com. 

3. How We Use Your Information 

We or our vendors use your information for various business and operational purposes depending on the types of information we have collected from and about you and the specific Service you use.  Those purposes include: 

• To present our Website and its contents to you. 

• To present our Mobile App and its contents to you. 

• To provide you with the Services that you have requested. 

• To provide you with information on products or Services that you request from us. 

• To provide you with notices about your account, including expiration and renewal notices. 

• To send you emails, text, and newsletters with information on products, services, discounts, special promotions or upcoming events, features or offers that we believe will be of interest to you, and other information. 

• To respond to your questions or other requests. 

• To contact you about the Website or Mobile App and to send important notices, such as communications about our Services, your account or changes to our terms, conditions, and policies. 

• To process any applications, changes to your account information. 

• To process other information or Personal Information that you submit through this Website or Mobile App. 

• To notify you about changes to our Website, Mobile App, our policies, terms, or any products or Services we offer or provide though it. 

• To allow you to participate in interactive features on our Website or Mobile App. 

• To ask for ratings and reviews of our Website, Mobile App, Services, and/or products. 

• To contact you regarding a sweepstakes, contest, or promotion in which you have participated. 

• To provide access to restricted parts of our Website or Mobile App. 

• To request your participation in surveys, or other initiatives which help us to gather information used to develop and enhance our products and Services. 

• For examination or event registration, scheduling, attendance verification, administration, and related purposes. 

• To serve relevant information to you when you visit our Website, Mobile App, or other third-party sites (including social media platforms). 

• To enhance and improve our products and Services, for example, by performing internal research, analyzing user trends, and measuring demographics and interests. 

• To improve our content and deliver information to you that is targeted to your interests. 

• For internal purposes, such as Website, Mobile App, and system administration or internal audits and reviews. 

• For analyzing how any of the Services are used, diagnosing Service or technical problems, maintaining security, and personalizing content. 

• To operate, maintain, and provide to you the features and functionality of the Services. 

• To provide statistics about the usage of the Website or Mobile App and other related information to partners, but these statistics will not include information which will allow you to be identified. 

• To notify you of data privacy incidents or provide you with legally required information. 

• To provide marketing material or advertisements from EVgo or its partners to you, but you will be able to opt-out of these communications. 

• To comply with legal requirements. 

• To fulfill any other purpose for which you provide it. 

• In any other way we may describe when you provide the information. 

We use historical Charging Session data to (1) forecast network utilization; (2) evaluate and understand trends across the charging network; (3) establish charger capacity needs by geography; (4) conduct financial analyses; (5) determine pricing and reimbursements; (6) create and assign customer profiles; and/or, (7) build promotion and advertising campaigns internally and jointly with promotional program service providers. 

We may use your Personal Information you provide us and which we obtain from other sources to better understand your interests so we can try to predict what other products, Services, and information you might be most interested in. This may include audience segmentation, campaign targeting, suppression, lookalike modeling, and campaign optimization, where permitted by applicable law. 

4. How We Disclose Your Information 

We may disclose your Personal Information in a variety of circumstances in connection with the operation of our business: 

• Affiliates and Subsidiaries: We may disclose Personal Information to affiliates and subsidiaries. 

• Vendors: We may disclose your Personal Information to our vendors, which assist us in providing or improving the Services, and provide other business services to us.  This includes vendors that provide outbound and/or inbound communications, process payments, analyze data, credit checks, screening, marketing assistance, managing customer information, promotion fulfillment, or create, host, and/or provide customer or support services on our behalf.  These vendors may have access to or process your Personal Information to the extent it is necessary for these vendors to provide the services.   

• Joint Marketing Partners. If you choose to participate in a webinar or event that is provided jointly by EVgo and one of our partners, the information you provide in connection with such webinar will be collected by both EVgo and the partners jointly providing the webinar or event, and such partners may use the information collected in accordance with their privacy policies and terms, including to contact you, in accordance with applicable legal requirements. 

• De-Identified Personal Information:  We may disclose De-Identified Personal Information to third parties to help them understand the usage patterns for certain Services and do research, including for marketing purposes, and to improve our Services and provide new services, and for any other purpose we deem appropriate. 

• As Required by Law and Similar Disclosures: We may disclose information about you: (i) if we are required to do so by law, regulation, or legal process, such as a court order or subpoena; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of EVgo, our users and partners, other third parties, or the public; (iv) to enforce our agreements, policies, and Terms (including for billing and collection purposes); (v) and investigate, prevent, or take action regarding suspected or actual illegal activities. 

• Merger, Sale, or Other Asset Transfers:  We reserve the right to transfer your Personal Information to vendors, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a merger, divestiture, restructuring, reorganization, dissolution, change in control, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or other court proceeding. 

• Consent. We may also disclose your information to any third parties based on your permission to do so. 

5. Online Analytics, Advertising, and Marketing

Analytics. We may use third-party web and mobile application analytics services (such as those of Google Analytics) on the Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, reporting, attribution, conversion measurement, campaign reporting, and performance optimization; assist with fraud prevention; and provide certain features to you. The information collected by the technology will be disclosed to or collected directly by these vendors, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on. 

Online Advertising. The Services may integrate third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as on other websites you visit and other applications you use. These third parties may place their own cookies, pixel tags and similar technologies to collect information about your use of the Services. We also allow third parties (e.g., ad networks and ad servers, such as Google Analytics, DoubleClick, and others) to access their own cookies and tracking technologies on your computer, mobile phone, or other device you use to access the Services. These third parties may use this and other information they have collected about you to deliver targeted advertisements for products and services in which you might be interested. These technologies may also be used for advertising attribution, conversion measurement, audience measurement, and campaign optimization. 

We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by such non-affiliated third parties. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. 

Please note that even if you opt-out, you will still see advertisements. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. For example, the DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies. 

Marketing. We may use information we collect for marketing purposes, such as providing you with promotional materials that may be useful, relevant, valuable, or otherwise of interest to you, in accordance with your marketing preferences. You will have the ability to opt-out of receiving any such communications, either through unsubscribe links provided in the messages, by updating your account preferences, or by contacting us using the contact details provided in the "Contact us" section below. 

Notice Concerning Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not currently recognize or respond to browser initiated DNT signals. Learn more about Do Not Track.  Please note that Do Not Track is a different privacy mechanism than the Global Privacy Control browser choice referenced below.  

SMS Opt-In Data. The above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.  

6. Information For International Users  

We have our headquarters in the United States. As a consequence, your Personal Information may be transferred outside your country of residence, in particular to the United States, or to other countries where the level of data protection may be less stringent than that ensured by your local laws and where your information may be accessed by law enforcement and national security authorities.  By using the Services, you are agreeing to such transfers. 

7. Data Security 

We have implemented technical, administrative, and physical measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no data storage system or transmission of data over the Internet is guaranteed to be completely secure.  

The safety and security of your information also depends on you. Steps you take to ensure the security of your computer, computer passwords, or other personal identifier authentication mechanisms are key components of the protection of your personal information. You agree that you are responsible for any additional verification procedures and security you deem necessary. 

8. Data Retention 

The time periods for which we retain your Personal Information depend on the purposes for which we use it. We will keep your Personal Information for as long as your user account is active, or as long as you are a customer or user of our Services or for as long as we have another business purpose to do so (such as, but not limited to, for business, tax, or legal purposes) and, thereafter, for no longer than is required or permitted by law, our records retention policy, as reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. This period of retention is subject to our review and alteration. 

In all cases, in addition to the purposes, we consider the amount, nature, and sensitivity of the Personal Information, as well as the potential risk of harm from unauthorized use or disclosure of your Personal Information, in determining how long to Personal Information. 

9. Your Choices and Rights 

Your Choices   

Through your user account settings on the Website or Mobile App, you may access and, in some cases, edit, or delete certain information you’ve provided to us, such as name and password, email address, address, user profile information, etc. You can also update your Personal Information through our Website portal, Mobile App, or by contacting us (see below).  You can also delete your account from the Mobile App at any time as long as no payments are due to EVgo. 

You can unsubscribe from marketing emails by following the directions in those emails. If you unsubscribe from marketing emails, please be advised you will continue to receive certain non-marketing email communications related to your account including information regarding transactions and your relationship with EVgo. 

To opt out of marketing text messages, you must reply “STOP” or “UNSUBSCRIBE” to the text message. You agree that texting “STOP” or “UNSUBSCRIBE” in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than “STOP” or “UNSUBSCRIE”, or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. 

Your Legal Rights 

Residents of Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, and other states with privacy laws may have certain rights regarding their Personal Information.  If these rights apply to you, they may permit you to request that we: 

• Confirm whether or not we are processing your Personal Information and provide access to and/or a copy of certain Personal Information we hold about you; 

• Update or correct Personal Information which is out of date or incorrect; or  

• Delete certain Personal Information which we are holding about you 

If you are a resident of Oregon, you also have the right to request at our option, a list of specific third parties to which we have disclosed your Personal Information or any Personal Information. 

Certain Personal Information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services. 

To exercise any of these rights, please contact us using the contact details provided under the “Contact Information” section below.  We may request you provide us with information necessary to verify your identity before responding to your request as required or permitted by applicable law, such as your name, email address, and account information. 

You may be able to designate an authorized agent to make requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.   

Depending on applicable law, you may have the right to appeal our decision to deny your request. To do so, contact us using the contact details provided under the “Contact Information” section below and describe in detail why you believe the denial was in error. Your description must include your full name and the email address to obtain the Services from us, along with a copy of the denial notice you received from us. 

Opting Out of Sales of Personal Information or Targeted Advertising.  You may also have the right to opt out of the “sales” of personal information and targeted advertising, as those terms are defined under applicable law.  For more information on “sales” and targeted advertising, please see the “Sharing” and “Selling” Information” section below.  To opt out of such sales and targeted advertising, please visit this link: Do Not Sell Or Share My Personal Information. 

10. Children’s Privacy  

The Services are intended for general audiences and not for children under the age of 18.  In the event that we learn that we have collected Personal Information from a child under age 18, we will use commercially reasonable efforts to delete that information from our database. We also comply with other age restrictions and requirements in accordance with applicable local laws. 

11. Privacy Policy Changes 

We reserve the right to make changes to this Privacy Policy.  When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy on the Website.  You are responsible for periodically checking this Website for updates.  If we make a material change to the Privacy Policy, we may provide you with appropriate notice in accordance with legal requirements.  By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. 

12. Contact Us 

If you have any questions, concerns or complaints about our privacy practices and policies, you may contact us by email at support@evgo.com, write to us at EVgo Privacy Policy, 1661 East Franklin Avenue, El Segundo CA 90245, or call us at 877-324-0099. 

13. Information for California Residents 

This section applies only to “personal information” about California residents, as that term is defined in the California Consumer Privacy Act (“CCPA”), and it supplements the information in the rest of our Privacy Policy. Data about individuals who are not residents of California may be handled differently and is not subject to the same California rights described below. This section does not apply to personal information we collect from employees or job applicants in their capacity as employees or job applicants.